Toll Free Line- Vending Machines

  Ok, so when you see that the vending machine at your office has a "toll free refund hotline," does that make me want to buying something, or even feel comfortable making my purchase now?  I mean, just the fact that they must offer a toll free line is amazing to me.  Is there that much business for them that they must dedicate a whole phone line to people calling in when these machines have taken their money? I mean honestly, what happened to the days at school when on that rare chance the machine took your money and you'd go down to the school office to get your two quarters back?  Those days are apparently gone, all we have now is a toll free hotline number directing us to a call center, all to process a refund that if the machine actually works, wouldn't need to exist.  Oh the times have changed.